Cumberland County launches text-to-911 service
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Cumberland County

Cumberland County launches text-to-911 service

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text to 911 instructions

Cumberland County residents can now text to 911 from a mobile phone when they are in an emergency and aren’t able to make a call. The text to 911 service is available through the four major U.S. phone carriers, AT&T, Sprint, T-Mobile and Verizon.

“Text to 911 gives our residents another tool to contact our 911 dispatchers in an emergency,” Cumberland County Commissioner Vince DiFilippo said. “By implementing text to 911, we will be able to assist residents who can’t call 911 when they are in a difficult situation.”

Texting to 911 is a three-step process.

  • Text 911. Type in the address of the emergency
  • Type in the borough or township where the emergency is located
  • Type a brief message describing the emergency, without abbreviations or emojis

After texting the address, dispatchers will ask questions until they have enough information to dispatch the proper first responders.

“Texting the township or borough is vital in helping our 911 dispatchers get the appropriate responders to a resident’s emergency,” said Robert Shively, Cumberland County director of public safety. “In our county, there are several street names that are the same. If you know the location, but not the borough or township, residents should give dispatchers the closest road, intersection or landmark, so we can send help as quickly as possible.”

Email Tammie at tgitt@cumberlink.com. Follow her on Twitter @TammieGitt.

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