CenturyLink urges customers to continue reporting outages

2013-12-02T22:21:00Z 2013-12-03T17:33:17Z CenturyLink urges customers to continue reporting outagesBy Christen Croley, The Sentinel The Sentinel
December 02, 2013 10:21 pm  • 

MIDDLESEX TWP. — Some CenturyLink customers went without Internet and phone service on the busiest online shopping day of the year.

CenturyLink spokeswoman Deborah Keyser urged customers Monday to report any outages as repair crews whittle down maintenance requests stemming from a Nov. 23 crash that ripped down “crucial” sections of cable along the Harrisburg Pike.

One such customer, Anne Keiser, alerted The Sentinel on Monday that her service had yet to be restored.

Keyser said the outages came after a tractor-trailer backed into the sign for the former Chrysler-Jeep dealership while turning around, taking a string of CenturyLink cables with it.

“That was such a huge cable run for us,” she said. “We

thought we had it back up and done, but we got more repair tickets over the weekend.”

Keyser said CenturyLink crews started rebuilding the damaged section as early as 4:30 a.m. Nov. 24 and finished repairs on the lines last weekend.

Still, Keyser said, the company needs customers to report outages before the lingering problems can be fixed.

“We cannot tell if they are working or not unless we physically dial the numbers of the persons on there,” she said. “So we need people to call us. If their lines aren’t working, we don’t know it until they call.”

Keyser said the company will also offer bill credits for customers through the Carlisle store, located at 202 Westminster Drive.

In the meantime, she says, the company sent a manager to Keiser’s home to confirm whether her service problems persisted.


To report an outage, call 800-788-3600

For billing credits and other account info, call 249-2282 or visit the Century Link retail store, located at 202 Westminster Drive, Carlisle.

Copyright 2015 The Sentinel. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

(2) Comments

  1. BSMeter
    Report Abuse
    BSMeter - December 03, 2013 7:46 am
    Data circuits are monitored, not individual voice lines.
  2. mindstream
    Report Abuse
    mindstream - December 03, 2013 7:10 am
    “So we need people to call us. If their lines aren’t working, we don’t know it until they call.”

    Ummmmm.....
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