The Pennsylvania Department of Public Welfare posted on its website that the Electronic Benefits Transfer and Access card system will be temporarily down from 11 p.m. today to noon on Sunday.
EBT provides public assistance recipients with electronic access to their cash and Supplemental Nutrition Assistance Program benefits.
DPW said card recipients will not be able to use the cards to make purchases or access account information.
The downtime is due to Pennsylvania changing its EBT vendors. The JPMorgan website address will be replaced by the new vendor’s website address at www.ebt.acs-inc.com, which will be available 24/7 for card recipients to access benefit information.
DPW notes that benefits will not change, meaning card recipients can still use the same cards they have now, shop at the same grocery stores and use the same ATMs if they have cash benefits on the card. The EBT/Access recipient hotline number will remain the same, and the Medical Assistance benefit will not be affected during the blackout period, according to DPW.
Any questions about the transition can be directed toward county assistance offices. The Cumberland County Assistance Office can be reached toll-free at 1-800-269-0173 or at 240-2700. The Perry County Assistance Office can be reached toll-free at 1-800-991-1929 or at 582-2127. The Dauphin County Assistance Office can be reached toll-free at 1-800-788-5616 or at 787-2324.